Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered creative platform ("Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, profile picture
• Payment Information: Billing address, payment method details (processed securely via Stripe)
• Content: Text, images, documents, and other content you create or upload
• Communications: Messages you send to our support team or through the platform
• Profile Data: Preferences, settings, and customizations

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Performance Data: App performance metrics, error logs, crash reports
• Cookies & Tracking: Session cookies, analytics cookies, preference cookies
• Location Data: Approximate location based on IP address (not precise GPS)

2.3 AI Interaction Data

• Prompts and queries you submit to AI features
• AI-generated content and responses
• Conversation history with AI personas
• Files uploaded for AI analysis
• Feedback and ratings on AI outputs

3. How We Use Your Information

• Provide the Service: Process your requests, generate AI content, store your projects
• Improve AI Models: Train and refine our AI algorithms (only with aggregated, anonymized data)
• Personalization: Remember your preferences, customize your experience
• Analytics: Understand usage patterns, improve features, fix bugs
• Customer Support: Respond to inquiries, troubleshoot issues
• Billing: Process payments, send invoices and receipts
• Communications: Send important updates, feature announcements (you can opt out of marketing)
• Security: Detect fraud, prevent abuse, enforce our Terms
• Legal Compliance: Comply with legal obligations and requests

4. AI & Machine Learning

4.1 How We Use AI

Our platform uses advanced AI models to provide image generation, text processing, file analysis, and intelligent recommendations. These models process your inputs to generate outputs tailored to your needs.

4.2 Training Data

We do NOT use your personal content to train third-party AI models without explicit consent. However:

• We may use aggregated, anonymized usage patterns to improve our platform
• You can opt out of data collection for improvement purposes in your settings
• Enterprise users have additional controls over data usage

4.3 Content Storage

Your AI-generated content is stored securely and remains private unless you choose to share it publicly through our community gallery feature.

5. Data Sharing & Disclosure

5.1 We Share Data With:

• Service Providers: Stripe (payments), cloud hosting providers, analytics tools
• AI Partners: Third-party AI model providers (OpenAI, etc.) to process your requests
• Team Members: If you're on an Enterprise plan with shared workspaces
• Legal Authorities: When required by law or to protect rights and safety

5.2 We DO NOT:

• Sell your personal data to third parties
• Share your content with advertisers
• Use your private content for marketing without permission
• Provide access to competitors or unaffiliated third parties

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
• Access Controls: Role-based permissions, multi-factor authentication (MFA) available
• Regular Audits: Security assessments and penetration testing
• Monitoring: 24/7 system monitoring for suspicious activity
• Secure Infrastructure: Enterprise-grade cloud hosting with redundancy

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Access & Portability

You can access, download, and export your data at any time through your account settings.

7.2 Correction

You can update or correct your personal information directly in your account settings.

7.3 Deletion

You can request account deletion at any time. We will delete your data within 30 days, except for data we're legally required to retain (e.g., billing records for 7 years).

7.4 Opt-Out

• Marketing emails: Click "unsubscribe" in any marketing email
• Analytics: Adjust settings in your account preferences
• Cookies: Use browser settings to block or delete cookies

7.5 GDPR Rights (EU Users)

If you're in the EU, you have additional rights under GDPR including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

7.6 CCPA Rights (California Users)

California residents have rights under CCPA including the right to know what data we collect, request deletion, and opt out of data sales (we don't sell data).

8. Data Retention

• Active Accounts: Data retained as long as your account is active
• Deleted Accounts: Most data deleted within 30 days; some records retained for legal compliance
• Backups: Backup copies may persist for up to 90 days after deletion
• Billing Records: Retained for 7 years for tax and legal purposes
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

9. Children's Privacy

Our Service is not intended for users under 13 years old. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through standard contractual clauses and other safeguards compliant with GDPR and other privacy regulations.

11. Cookies & Tracking Technologies

11.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand usage patterns (Google Analytics, etc.)
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track ad performance (you can opt out)

11.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

For EU users, our Data Protection Officer can be reached at: Sosrule.Support@gmail.com